Delete your FamzoLearn account
FamzoLearn · Nostomic Technologies LLP
Two ways, both free
- In the app (immediate): Parent Corner → Account → Delete account. The account and everything held against it are removed straight away.
- By email (no app needed): write to privacy@famzolearn.com from the email address you signed in with, with the subject “Delete my FamzoLearn account”. We delete it within 30 days and email you to confirm.
What is deleted
- The parent’s sign-in (email address, and the name Google or Apple passed us, if any)
- The child’s nickname and all learning progress: chapters read, streaks, levels, cards and words learned, riddles, game history
- Family membership, open family and friend invites, and the child’s place in any friends circle
What is kept, and for how long
- If another parent is in your family, your children’s progress is not deleted: it stays with them, and only your sign-in and your access are removed. When the last parent in a family deletes their account, every child’s data is deleted.
- Records of a payment that the law requires us to keep (for tax) are kept for the period the law sets, without any learning data attached. Purchases made through Apple or Google are held by them, not us.
- Crash reports carry no name or account and expire on their own after 90 days.
- Our encrypted database backups roll over within 7 days of deletion.
A subscription is separate
Deleting the account does not cancel a subscription bought through the App Store or Google Play. Cancel it there: on iPhone, Settings → your name → Subscriptions; on Android, play.google.com/store/account/subscriptions. If you subscribed on famzolearn.com, choose Stop renewing on the Plans screen before deleting, or say so in your email and we will cancel it.
More detail is in the Privacy Policy.