Refund and cancellation policy
FamzoLearn · last updated 15 October 2026
The short version
- Every family starts with a 15-day free trial. No card is asked for, and nothing is charged when it ends.
- Plans are monthly or annual and renew until you cancel. Cancelling stops the next payment; you keep access until the period ends.
- Where you paid decides who refunds. In the iPhone or Android app: Apple or Google. On famzolearn.com: us, under the policy below.
- Paid on famzolearn.com? A full refund within 7 days of your first payment, no reason needed.
1. The free trial
The trial is 15 days of the whole library, counted from the day the parent first signs in. We do not ask for a card to start it. When it ends, nothing is charged automatically — the app asks whether you would like a plan. One trial per person.
2. Where you paid decides the rules
| You paid | Who takes the money | How to cancel or get a refund |
|---|---|---|
| Inside the iPhone or iPad app | Apple | Cancel in Settings → your name → Subscriptions. Refunds are requested from Apple at reportaproblem.apple.com. |
| Inside the Android app | Cancel at play.google.com/store/account/subscriptions. Refunds are requested from Google Play. | |
| On famzolearn.com | Our payment processor (Cashfree Payments), on our behalf | Us — sections 3 and 4 below. |
Where Apple or Google took the payment, their terms govern it and we cannot refund, cancel or change it ourselves. We never see or store your card details.
3. Cancelling a subscription bought on famzolearn.com
Cancel any time from Parent Corner → Subscription in the app or the web app, or email support@famzolearn.com from the address on your account. To avoid the next charge, cancel at least 24 hours before the period ends. Cancelling does not end the current period: your child keeps full access until it runs out, and nothing more is charged.
4. Refunds on famzolearn.com purchases
Our refund policy
- Within 7 days of a first payment — monthly or annual — write to us and we refund it in full, no reason needed.
- A renewal you did not intend — if you tell us within 7 days of an annual renewal and your child has not used the app since it renewed, we refund it.
- Something is broken and we cannot fix it — we refund the unused part of the period, whenever you tell us.
- Otherwise, part-used periods are not refundable.
Ask at support@famzolearn.com from the address on your account. Approved refunds go back to the original payment method within 5–10 working days.
5. Failed payments
If a renewal payment fails we retry it and email you. If it still fails, the subscription lapses and new content stops. Your child’s progress is not deleted.
6. Price changes
If we change the price of a plan you are on, we tell you by email at least 30 days before it applies, and you can cancel before then.
This page summarises section 7 of our terms of service; if the two ever differ, the terms apply. Questions: contact us.